You want to return defective goods? Here are the steps to follow in 3 steps:
Request an RMA number from customer service order@lovely-planet.fr
Download and fill in the returns form.
Warning: no return will be processed without the imperative information (ref LOVELY + PROBLEM DESCRIPTION) and we will check the purchase dates because no return will be accepted after 6 months after the sale (for brands in trade) and 12 months (for our MEP)
Send us the completed table by email, along with photos and/or proof of destruction of the defective products
Your request will be processed by your account manager
- Items where we still have stock available will be replaced
- Items where we no longer have stock will be credited
Your account will then show a credit to be deducted on your next invoice (we do not issue refunds).
The commercial management team and more particularly your account manager is at your disposal if you have any questions.