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Do you wish to return faulty goods to us? Here is the procedure to follow:
- Request a returns number from your account manager.
- Download and fill in the returns table (download here). Please note: no returns will be processed without the mandatory information (ref LOVELY + PROBLEM DESCRIPTION) and we will check the purchase dates as no returns will be accepted after 12 months after the sale.
- Returning the goods (we do not pay the return costs).
Upon receipt we will :
- Make an inventory of the returned items.
- Replace items where we still have stock available.
- Establish a credit note for items where we no longer have stock. Your account will then present a credit to be deducted from your next invoice (we do not make refunds).
The sales management team and especially your account manager will be happy to answer any questions you may have.